Privacy Policy

Privacy Policy

Privacy Policy – The Shack Wings and Brews App

Effective Date: June 13th, 2025
Website: www.theshackwings.com 

The Shack Wings and Brews (“The Shack”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our mobile application, available on the Apple App Store and Google Play Store (the “App”).

This Privacy Policy describes how we collect, use, disclose, and safeguard your information in compliance with app store policies and applicable privacy laws.

1. Information We Collect

We collect the following categories of information when you download, register, and use our App:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Delivery and billing addresses

  • Payment method details (processed via secure third-party services)

B. Device & Usage Data

  • IP address

  • Device model and OS

  • App activity (e.g., features used, screens viewed)

  • Crash reports and performance diagnostics

C. Location Data

We may collect your precise or approximate location:

  • To find the nearest Shack location

  • To enable location-based services like delivery or pickup

Note: You can control location permissions through your device settings.

D. Cookies and Tracking

We use cookies and tracking technologies for:

  • User authentication

  • Preferences storage

  • Analytics and performance

  • Marketing (only with your consent)

2. How We Use Your Information

We use the data collected for:

  • Processing food and beverage orders

  • Creating and managing user accounts

  • Improving the App’s functionality and user experience

  • Sending transactional notifications (e.g., order status)

  • Offering promotions and personalized content

  • Complying with legal obligations and app store terms

3. Information Sharing and Disclosure

We do not sell your personal information. We may share limited data with:

  • Service Providers (e.g., payment processors, delivery partners)

  • Cloud storage and analytics platforms for app functionality

  • Law enforcement agencies when required by law

All third-party services are contractually bound to safeguard your data.

4. Your Rights and Choices

You can exercise the following rights:

  • Access or correct your information via your profile

  • Delete your account and data by contacting us

  • Opt out of marketing messages in-app or via unsubscribe links

  • Limit location tracking through your device settings

To request data access or deletion, email: wecare@theshackwings.com

5. Data Security

We use encryption, firewalls, and secure servers to protect your personal information. However, no digital platform is completely secure, so we encourage safe practices like using strong passwords and updating your app regularly.

6. Children’s Privacy

Our App is not intended for users under 13 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information promptly.

7. Third-Party Services and Links

The App may include links or integrations with third-party platforms (e.g., Apple Maps, Google Pay, Meta). Their privacy practices are governed by their own policies.

8. Updates to This Policy

We may revise this Privacy Policy periodically. If significant changes are made, we will:

  • Update the “Effective Date” above

  • Notify users via the App or email

9. Contact Us

If you have questions, concerns, or requests regarding your privacy or this Policy:

The Shack Wings and Brews
Website: www.theshackwings.com
Email: wecare@theshackwings.com

 

App Store Compliance

  • Google Play Data Safety: We disclose app permissions, data sharing, and purpose-based data use per Play Store’s Data safety section.

  • Apple App Store: This app adheres to Apple’s App Tracking Transparency (ATT) and includes a purpose-driven data use disclosure.